[Resolved]  Flipkart — bought an ac with free standard installation service which is not honored.

Address:

Nainital, Uttarakhand

I have ordered a livpure ac with an offer of free standard installation but the standard installation was charged. The order number is od[protected]

My order mentions the following:
1. "the standard installation charges are rs. 1599 and need to be paid directly to the service engineer. Please check the offer details to know about any installation offers that are available."
2. The offers applied section mentions the following:

Offers applied
Free standard installation on livpure brand
0
Extra 1500 off on cc dc netbanking and emi
₹1, 500

Please consider the following:
1. Based on above two points i believe the offer applied "free standard installation *on* livpure brand." should override the installation charges from first point above and hence should be free.
2. No where it mentions that the installation will be done by livpure brand only, or that i will have to contact the brand to claim free installation offer.
3. I was contacted by jeeves for installation claiming only they are suppose to do the installation, otherwise the 10 days refund policy will be void.
4. Contact details for the livpure brand isn't specified anywhere.
5.

I was contacted by executive from jeeves asking for a date for installation. I queried for various details from them and one of the point they mentioned was the standard installation will be charged. I contacted flipkart customer care about this and the customer care executive told me that the information must be with installation provider company but she will again send this information again to confirm. On the day of installation when service engineer told me that they don't have any information about the free installation since they still haven't received any such information. I contacted flipkart customer care again and they said they will have to look into it again from the backend and i could pay the standard installation charges to the service engineer which will be refunded later. I queried how can i verify these details because i have been promised earlier as well which was dishonoured. I queried for a any written communication, email etc which the executive said isn't authorized to do. I queried for at least a message on their portal but he apolozised for his inability to do so as well. He later provided me a case id which won't be reflected on my account or anywhere but can be used by their backend team to find details about the issue. The id is in[protected]. The recording of this conversation is saved with me.

In the latest reply from flipkart regarding the case they say they won't be refunding installation charges and i should contact the brand about the offer.

I would also like to mention here the case of my brother who is proactively provided flipkart gift vouchers as refunds to the installation charges. Even though in his case installation hasn't completed yet.