[Resolved]  Flipkart — broken and used wardrobe from flipkart

Address:

D-345 ,ROom 304, shapoorji palonji., 700135

Hello,

Ordered from [protected]@gmail.com
Phone number : [protected]
I've ordered a spacewood wardrobe from your site on 9th dec'19 and received the same on 20th dec. While installation process going on the technician opened it and found few parts is broken. And not only that he found and mentioned it is used somewhere else also.
Secondly i ordered "space wood" product but received packaging from "hometown".
I raised a returned request then and there and received a sms that i'll received it by 11th of jan'2020. Till now its showing on the application that i'll receive by "4"00 pm on jan 11".
I received yesterday one more sms that i'll receive it by 17th jan.
On 17th jan i received a small 3' - 1 ft packages and written over there that 3 door wardrobe. Tecnician again visited my place and denied to do installation.
I called hundred times to flipkart customer care but all in vain.
Today morning i received a call from flipkart. The girl named"richa"cannot commit anything from their end and continuously saying we need to talk to spacewood whether i've ordered through flipkart not through spacewood site. Even when i asked for replacement or refund she said she can not commit anything. And i've recorded her call and i'm totally dissapointed. And also after hanging up the call i received sms" issue resolved" but it's not.

Why this is happening? Why the system and shipping process is like that? It's already 2 month over and the money is already deducted from my account but did not receive the product yet. Is it justified?

I need a quick action on this and dont want the product anymore. I've lost all faith and trust from flipkart services and products.
Refund my amount or else i'll take further action on this and take this case to next level.