[Resolved]  Flipkart — buy back guarantee policy

Address:	Jhansi, Uttar Pradesh, 284401
Website:	Flipkart helpline center

I've purchased mobile phone on 14 may 2018 with buy back guarantee policy, so according to that on 154th day i'm eligible to upgrade to a new phone with a value of rs 15, 401 by returning my old phone, so exactly on 15th of october 2018, i could not avail it as it gives out error on both desktop and mobile platform saying abb is not enabled for your account / imei / warranty details as undefined,

Nearly 05 to 06 conversations have been done so far over phone and email they have promised me twice that issue will be resolved but solve my problem.

No response yet!

By far i've missed all the offers running on website and couldn't get my new phone for the policy that i was covered during the purchase period,

It's a fraud