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[Resolved]  Flipkart — buyback guarantee

I was buy redmi note 6pro on13th jan 2019 at that time i was buy of rs1rupees buyback guaranty plan that time i saw buyback guaranty terms and conditions there was clearly writing, the customer shall receive the buyback gurantee value of purchase of a new phone on same brand 11, 200 rupees discount with returning the old phone before 14 sep 2019, but now i'm trying to buy redmi note 7pro there is not option to claim buyback gurantee. I was calling flipkart customer care support many times upto 3 months. They were always telling wrong information various person give me different information there is purly shame fool support of customer care. I was registered my complaints nd they were called me nd same u can't claim because of seller not given to buyback return option

I want just say that i don't care about seller.
I was buy buyback gurantee plan from flipkart not a seller so flipkart giving me buyback gurantee claim as soon as possible

So please help me flipkart buyback plan is fraud
My mobile no [protected]/[protected]

buyback guarantee
Complaint marked as Resolved Jul 8, 2019

Complaint Status

[Jun 02, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Jun 03, 2019
We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034