Flipkart — buyback guarantee issue

Flipkart — buyback guarantee issue

A arvind masram from Delhi, Delhi

Dear team This mail is regarding my buyback guarantee plan for the order purchased through flipkart the order copy is enclosed I am unable to avail the benefit of it as after few days of purchase of product I had to replace the mother board of my new mobile as Airtel volte was not working in my phone the mother board after replacement the things were fine but now when I am applying for buyback it's unable to fetch the new IMEI no which was replaced at that time through authorised service centre kindly resolve my issue and guide further I already mailed the job sheet and screenshot of my new IMEI no to flipkart as asked by them but no resolution till now kindly help +3 photos Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Aug 21, 2019 Updated by arvind masram Buyback guarantee invoice attached Aug 21, 2019 Updated by arvind masram I received the mail from flipkart for asking my job sheet and other details which I had mailed but then too there is no positive response it's like misleading the customer and when I called up customer care they are saying that we have nothing to do with it you have to contact the brand for your resolution Verified Support Aug 21, 2019 Flipkart Customer Care's response Hi Arvind, We're sorry to hear that you're facing issues with your order OD[protected]. We wanted to inform you that the order has been canceled as the exchange product is not as per the seller exchange policy. Hence, wish master has denied to pick up the product. However, the seller has confirmed that the refund has been completed on 12 Aug 19 and should be reflecting on your PhonePe account by now. Hence, closing the complaint from our end. Your understanding is much appreciated. Aug 21, 2019 Updated by arvind masram Dear team My team kindly go through the mail which I had forwarded and the copy of which I had received from your end you had asked for the job sheet and other details on the cancellation of order from your end because and without verification of the job sheet and handset details the buyback guarantee policy still exists as it's the same product which was purchased from flipkart so you can't deny the updation of any changes in handset when it covers warranty as well as buyback guarantee so please don't mislead and understand the complexity of the issue Sep 06, 2019 Updated by arvind masram Dear team This mail is in reference to mail received from flipkart dated 22/2019 Now I am facing the new issue while claiming my buyback guarantee for new phone it reflects the reduced value of mobile but when I finally add the product to cart the claim offer gets deselcted and it reflects the full payment to pay Kindly help in matter Buyback guarantee expiry date 08/09/2019 Mail copy attached and screen shot of claim issue Regards Arvind masram [protected]
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