Flipkart — buyback guarantee of asus 6 z is not activated

I have purchased asus 6 z from flipkart with 90 percent buyback guarantee. It was delivered on 26 july 2019 and buyback guarantee is valid till 25 october 2019. But now, when i want to exchange this mobile with another one the buyback guarantee is not activated. I have complained at least more than 10 times but reply is always same. They provide me dates after dates but not giving any solution. My buyback of 28800 is at stake. Kindly help me because last date is 25 october 2019. The error message is - sorry! Abb is not enabled for this account.
Prasant misra
Contact no-[protected]
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2019
Flipkart Customer Care's response
We will revert on it.
Oct 22, 2019
Updated by tonyprashantmishra
Order ID - OD[protected] is not completely cancelled. Therefore I couldn't get 100 RS refund of pickup charge. This is the main reason that the buy back of Asus 6z is not showing in my Flipkart account.
Oct 23, 2019
Updated by tonyprashantmishra
No resolution provided. Last date 25/10/2019
Oct 24, 2019
Updated by tonyprashantmishra
Nothing done
Oct 31, 2019
Updated by tonyprashantmishra
No resolution till now
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