[Resolved] Flipkart — buyback guarantee scam by flipkart

Shoeab Hussain

from Mumbai, Maharashtra

Address:	MOHD NABI BUILDING BELGRAMI ROAD KURLA WEST, Mumbai City, Maharashtra, 400070
Website:	Flipkart

I have purchased a mobile from flipkart with buyback offer wherein from 18th oct 2019 when i purchase new mobile form flipkart i will get rs 21000 for my old mobile. Now on there flipkart website there is no offer for buyback and my mobile exchange value is reflecting as rs, 6800 and flipkart sent a mail to me for buyback gaurantee even if there is fluctuation in your old mobile value you will get assured rs 21000 as buyback. But they mentioned its on selected mobile but there is no offer on any of the mobile. They charge me for buyback gaurantee and on non of there mobile its applicable i wasted hours with flipkart agents supervisor they just a say its available on selected product but what is that product they dont know. I have search whole website for offer its not there. It means they sold me a buckback voucher which i cant use and it will get expired after 16th jan 2020.

Need help to whistle blow this fraud scheme flipkart use so customers get lure and buy there mobile

Regards.
Shoeab shaikh
[protected]

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Nov 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response We are unable to find the order details. Request you to kindly get in touch with the customer support toll free number[protected] with order details.