[Resolved] Flipkart — cancellation of prepaid product from seller side

1 Review
Bangalore, India
 Saurav Parida on Mar 14, 2019
Hi flipkart,

After my exchange order got rejected i am wondering if you wanted me to buy a new washing machine and exchange it for only rs 1900???

It is working, fully functional one and has no broken parts/cracks that's not enough for the product to be accepted for exchange? These delivery guys denied picking the product saying there are scratch in color :d

Look at your exchange criteria in the picture,,, do you really think any one would buy a new one whose machine satisfies all of the conditions.

Pathetic!! You can check on my account how many items i have i have bought... But seems like it's time to say goodbye

My order id : od[protected]

Attaching all the detail conversation as images.
Will also provide a audio link of the conversation recorded with the customer care people.


Please listen to this conversation

cancellation of prepaid product from seller side
cancellation of prepaid product from seller side
Complaint marked as Resolved Apr 19, 2019

Complaint Status

[Mar 15, 2019] Flipkart customer support has been notified about the posted complaint.
Updated by Saurav Parida, Mar 14, 2019
Please just go through the call recording with your customer care executive uploaded in https://gofile.io/?c=l8ekvp

you will get a clear idea.
Verified Support
Flipkart Customer Care's response, Mar 16, 2019
We will revert on it.
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    Flipkart - cancellation of prepaid product from seller side