[Resolved]  Flipkart — canon eos1300d dslr - received detergents instead of camera

Website:www.flipkart.com

This was the complaint i sent to flipkart but they are denying it and their attitude is like i am lying and trying to do fraud with them. I am a regular customer of flipkart and have ordered dozens of products from them and this is the first time i am facing this.

Dear flipkart,

Get in touch with me as soon as possible. I have received your shipment. The bag was there in the package but instead of camera what i have found is two pack of detergents. May be the reason to send the most expensive detergents to me was so that i could wash of the dirt of embarrassment that i have faced in front of my family. The camera that i bought was to gift it to my wife on diwali. When she opened it what we saw was in the pics attached with this mail. I found this camera on amazon too and that too cheaper than flipkart but still i bought it from flipkart because i trust you guys. I am a corporate lawyer and have send you a legal notice or have gone to consumer court but i chose to right a mail to you because i know this thing has been certainly done on the lower level. I didn't want to to defame the name of your company thats why i didn't chose the social media way too unlike others. You are therefore requested to get in touch with me as soon as possible and make necessary arrangements for refund and compensation too.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Dec 15, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Oct 27, 2017
Updated by ahuja89
I haven't received a single call from Flipkart regarding this incident. By this you can judge how lightly they are taking my case
Verified Support
Nov 09, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
We would like to inform you that our seller has confirmed that the product delivered to was intact condition. Hence, we will not be able to initiate return. Closing the complaint from our side.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46546
    Pending
    0
    Resolved
    25436
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information