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[Resolved]  Flipkart — cashback not received yet

I have purchased phone on flipkart which covered cashback, I have received mail of cashback credited to account, still I have not received cashback, customer care is also not willing to help and not having conversation regarding this and cutting the calls, I want to issue an fraud case on flipkart

cashback not received yet
Complaint marked as Resolved Apr 13, 2018

Complaint Status

[Mar 07, 2018] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Mar 08, 2018
We will revert on it.
Verified Support
Flipkart Customer Care's response Mar 11, 2018
10% cash back Of Rs.659/- processed as EGV (Gift card) in customer's flipkart account and same informed top customer issue resolved. case closed.
Verified Support
Flipkart Customer Care's response May 29, 2018
Customer raised a complaint stating that the cash back is not credited. We have interacted with the customer and informed that as the cash back amount is not reflecting in customer account. We have issued a e-gift voucher worth Rs.659/- to customer Flipkart account. Hence, closing the complaint from our end.
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    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034