[Resolved]  Flipkart — cell phone cover

This incident happened on 11 april 2018. I purchased a cell phone cover online, the delivery which came carried a product (Cell phone cover) which was utterly and devastatingly torn. I called the customer center on the same day for an exchange. The person who was talking to me did not adhere to my request so i told him to give me a refund, he in return told me that there was no such policy as a refund to customers in this company. He was clearly lying as it was clearly stated in the product information that a refund and an exchange of the product was acceptable within ten days of its purchase. Despite arguing with him he did not listen to me. I told him to give me the number of his senior, he told that his senior was talking on his phone. This took place for over an hour. Not the kind of behaviour expected from the customer care of flipkart. Utterly disappointed. One customer lost