Flipkart — cheating by flipkart order id od[protected] pickup not done

Hi i have order mask from flipkart but i am shocked to see that mask is returnable chances is that mask has been used while placing order i browsed their website & find all mask are not returnable & placed the order for mask which i find good. After delivery i see seller accept return & find it concern for my health safety, also i find quality not good. So i created return request but delivery executive mentioned wrong update & not done pickup. I raised complain for the same it was out for pickup on 19th may but no pickup done yet. I want my refund of this item. If i own company like flipkart i have refund the amount without pickup as this is concern about health & current situation but they want to pickup the item. Item has not been used till now. Very bad part is that on calling customer care also not helping. Kindly do my pickup soon or refund without pickup as it is too late
& health concern also. Kindly help consumer complaints for resolution as their support not helping.