[Resolved] Flipkart — Cheating

dinesh.s87

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra

Order no. OD[protected] and OD[protected] It is appalling to discover that a reputed and supposed to be reliable website like flipkart can play such a game with customers. Ive ordered the loreal hair spa from your website and both time times ive been duped and this was discovered recently when i went to a wellness store in Mumbai. Attached are three pictures. One of the hair spa at the store, second of the hair spa ordered from your website and the third is the screen shop of the product as displayed on your website. When the MRP of the product is 600/- how on the earth can you cross the MRP and still have the audacity to show that you are offering a ‘discount’ on the hair spa!!.. Worse, even the discounted price is far above the MRP! This is not the end... look at the picture of the hair spa ordered from your website, the MRP has been slimily wiped off without a trace! On finding out this, I went to a couple of shops to confirm the MRP and I discovered still more to this fraud. The product ordered from your website is diluted! The consistency is so watery as compared to the ones i saw at various stores! Can i have an answer to this mal practice and expect a fair resolution??!!

+1 photos

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Complaint marked as Resolved

Verified Support

Aug 26, 2015

Flipkart Customer Care's response Spoke to the customer, customer claims that she went to market to buy the same product and she noticed that the MRP of the product was Rs.600/-. Customer purchased the product and compared the same with the product purchased from Flipkart. The MRP was very much high and when checked with the quality of the content, she noticed that the product which she purchased from out side has a thick cream and the product she purchased from us has more lighter and watery paste. Informed customer to send us the snap shots so that we can check and do the needful.