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[Resolved]  Flipkart — cheating the customers

I have ordered mi smart led tv on september 1 with order id - od[protected] and at the time of installation jeeves engineer came to install the product but when he opened the package the tv remote is missing and he forwarded the issue regarding missing parts to flipkart. But flipkart said that they will not provide replacement instead they will provide refund. The policy clearly says there is 10 days replacement. Also flipkart cheated me regarding the seller. I ordered through seller 'trucomretail" but received product from sane retail pvt. Limited. Check screenshot and you will know it. They said that they will send techician to visit regarding missing parts on or before september 19 but no technician came to visit my home. When i made call to flipkart regarding technician visit they just extended the date to september 24 and my return policy ends on september 21. They are cheating people by not providing solution but they keep extending the date. I ordered this product on september 1 but still my issue is not solved

cheating the customers
cheating the customers
Complaint marked as Resolved 2019-09-27 11:15:39
They successfully returned the product and provided the refund also

Complaint Status

[Sep 20, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Sep 21, 2019
we will revert on it.
Updated by Rajesh291996 Sep 21, 2019
since the return is done by flipkart(not done by me) and flipkart is saying that they will provide only refund but not replacement, I am giving you two chances
1) Either provide the return and refund process immediately or
2) Provide me remote which is missing and install my mi smart led tv but don't extend the date saying that you will provide solution. It will be a waste of time for me. Already you have extended the technician visit date from september 19 to september 24
Updated by Rajesh291996 Sep 25, 2019
Now again extended the return pickup date from september 24 to september 28
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