[Resolved] Flipkart — color laser printer brother[protected]

vimalpfizer

from Cuddapah, Andhra Pradesh

Address:	New Delhi, Delhi, 110075
Website:	FLIPKART.COM

Basis ad on flipkart, i had placed an order of brother color printer i was shipped a black and white laser printer of same company, now flip cart is just saying from last 4-5 days that by 17th i would get as per my order. I just spoke with delivery team member and the model they confirm is again black laser printer.
I need my order irrespective of issues from flipkart as they published ad on their platform. I never thought that flipkart shall be partnering with its seller in cheating.
Can some one help me pls.
Order details
address
manage order
order id
od[protected] item)
order date
sat, jul 7th '18 10:16 am

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Aug 19, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 18, 2018

Updated by vimalpfizer To,
The Managing Director and CEO
FLIPKART INDIA
BANGLURU
RE: ORDER NUMBER OD[protected]
SUB: Harassment, probable cheat and fraud

Dear Flipkart India head
Your immediate attention is drawn on following urgent points:
a. On 7th JUL 2018 @ 10:16 AM after going thru your advertisement on your web page, I placed an order for Brother Brother?? DCP-2520D Multi-function Printer color laser.
b. 100% advance payment was done for the same while placing order and I received a parcel on 11th JUL 2018.
c. While opening the above parcel I found that I have been sent a laser black brother MFP, which was not my order and I immediately raised the issue with flipkart thru the cell.
d. I was promised that my product shall be delivered to me thru a replacement by 17th July 2018 and I have to wait though I have paid money.
e. Since 11th JULY till 16th JULY every day I called flipkart team over phone and explained that please see I get the right product as per my order only.
f. On 17th JULY 2018 I received another parcel and earlier one was picked back.
g. It was shocking while I opened the parcel as I found an old and used box of canon brand with QUAKR tape in torn condition with top sealed and I did not open it further.
h. I again spoke with customer care which was useless as even after speaking for an hour neither cse nor supervisor Mr. Rizwan as he told me his name give me some answer.
i. I have undergone lot of mental pressure, trauma and harassment by flipkart and I allege that it looks like flipkart is hand in gloves with seller for cheating and doing fraud with customers.
It is therefore requested that:
1. Immediately I am given the product ordered.
2. Though any money can’t replace the agony, mental tension, trauma and harassment due to act of flipkart, I feel fit that an amount of 25, 000.00 would be adequate to compensate the same, which may please be remitted to me per return failing which I shall be free to explore all available avenues for remedial action.
Thanking you,
VIMAL SRIVASTAVA

Verified Support

Jul 19, 2018

Flipkart Customer Care's response We will revert on it.

Jul 19, 2018

Updated by vimalpfizer Trust me I am sure flipkart in connivance with its seller, trying to cheat as someone from flipkart called me and tried to convince either to take refund or order something else, i have told clearly that i need what i ordered along with compensation for mental harassment, mental agony, trauma i have undergone due to flipkart and its people.

Aug 27, 2018

Updated by vimalpfizer flipkart is lying, no resolution has been provided so far. its a cheat company running away with my hard earned money. please look in below images how do this flipkart thru its vendor cheated me