Flipkart.com — delivery of Wrong Product

Address:

Mumbai City, Maharashtra

I have ordered Sony Xperia M Scratchguard through Flipkart.com vide order No. OD[protected] and got wrong product delivered on 21.11.2013. I have contacted the customer care of online store and the dealer MNV Collection. Dealer agreed to replace the product if Flipkart arranges for collection of wrong product. But, my complaint remained unresolved and after regular follow ups of nearly 15 days, I requested for refund. I have received Email from Flipkart assuring me of refund by 28.12.2013. However, it is regretted that till date, I have not received any communication regarding refund of amount spent by me even after more than a month. Sony Xperia M phone purchased from the same online store which had been delivered on 23.11.2013 had to be used without scratch guard for 15 days due to the poor service by Flipkart. For the last more than one month, I have spent lot of money and time in communicating with the customer care cell of Flipkart and the dealer. Now, they should refund my money along with compensation.