Flipkart.com — Falsely alleging a customer as a "reseller"

Address: Thane, Maharashtra

flipkart.com is fooling its customers. If you place an order for the same item more than once, you would be called a "reseller". You will not be able to place order for any item after that. All orders that you place will get cancelled. This happens without any warning from flipkart. They consider themselves bigger than the customer. I placed an order for a hard disk for myself and after 2 days, placed an order for the same hard disk for my cousin. The same was delivered as well. However, now when I am trying to place any order on flipkart.com (be it earrings or speakers), it gets cancelled automatically. They assured me so many times over an email that this is due to a technical issue, but nothing worked out. Even now any order that I place gets cancelled. The telephonic customer support team is not able to help at all. I sent my last email on Monday 23 June, but no response from the customer support team for the past 5 days. This is so foolish. Their email response is as below: On June 14: "Order Id: OD[protected] Item: 925 Silver Alloy Dangle Earring Thank you for taking your valuable time to write to us. I am really very sorry that your order was cancelled due to reseller issue. The order was cancelled by the system due to some technical issue and auto generated response was sent. I humbly request you to accept our apology for inconvenience caused to you. I have contacted and informed our technical and dedicated team to look into the matter and ensure that the same should not be repeated in future. We will make sure that none of our customers should face the same issue. " On June 17: "Hello Jeetu, Thanks for reverting to us. Please place the order and the same will be delivered to you. If any issue arises while placing the order or after placing the order, let us know and we will assist you. In previous email I was trying to inform that if you have requirement of multiple numbers of same item, just inform us and our dedicated team which assist customer in placing bulk order will assist you. You can use wallet of your flipkart account. You can log into your flipkart account and place the order as the same you have placed the earlier order. Once again I would like to assure you that we will assist you for any issue." They have been giving me assurance that the order will not be cancelled, however, it gets cancelled every time. I don't understand why do I have to give an explanation. If you (flipkart.com) believe that the same customer cannot order the same item more than once, then your systems should be robust enough to detect it and not allow the customer to order at the first place. Rather your systems would first accept the order and the money blindly without looking at the past order history and then your systems would foolishly cancel the order and process refund. At least educate your customer first that you guys don't want the same customer to order the same item more than once so that the customer don't place such repeated orders. All Customers Beware!!!