[Resolved] Flipkart — company is not being fair with customer

Masood13

from Bengaluru, Karnataka

Address:	#146, Talakavery layout, basavanagar, 560037
Website:	www.indiapost.gov.in

I have bought a newly launch washing machine from Flipkart on Jul 20th '19. They were running a scheme "5 lucky customers will get 100% cashback". We liked the product and placed the order and after some days when I called Flipkart they denied of such offer. I took a screenshot but I lost it somehow. now I don't have anything to prove.
After certain days washing machine started to give low water pressure error. I called Flipkart and they redirected me to Midea customer care. I raised a complaint its been 3 days till now no technician showed up.

Now the issue is, I want to give my feedback about this product on Flipkart but my feedback is not showing on product page. I kept on calling Flipkart from last 3 weeks they raised an Incident, now they are telling my feedback is passed to Supplier directly. The feedback page is not available anymore.

I want to provide my feedback so that other's don't fall for this product.

Order no: OD[protected]
Incident no: IN[protected]
Order date: 20th July

+1 photos

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Nov 4, 2019

Complaint marked as Resolved

Flipkart didn't put in any effort to resolve the issue and I give up.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2019

Flipkart Customer Care's response Hi Masood,

Thanks for writing in.

We're sorry to hear that you're facing issues with your Midea 7 kg Garment Sterilization Fully Automatic Front Load Washing Machine with In-built Heater Grey. Since the product was delivered to you on 23 Jul 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out.

Also, we are sorry to let you know that there was no offers/cashback offers on this product on 20 Jul 19. You can always log into our website/app and check out the offers section on the product page for the offers of the day. We’ll keep trying to get you more offers that you'll love. We would like to thank you for your understanding.

Sep 19, 2019

Updated by Masood13 What about the feedback I am giving on this product? why it is now showing on flipkart?

Verified Support

Oct 24, 2019

Flipkart Customer Care's response Hi,

We are sorry for the trouble caused.

However, to clarify this, the review has to be about your experience with the product. For further clarification request you to check the below-provided link:

https://bit.ly/2JeGrkY.

Hope this helps.