[Resolved] Flipkart — complete order not delivered, a part was missing and flipkart denied to resolve the issue.

Ankur Chanderiya

from Dhamtari, Chhattisgarh

Address:

Sagar, Madhya Pradesh, 470002

I ordered cetaphil moisturizing cream, a pack of 2, instead i got delivered only pack of 1, i enquired and filed a complaint for resolution to flipkart customer care but no proper solution provided and customer service reply was they can't do anything about it as seller said that he had sent complete order. As i spoke with customer care, there's no accountability of the fraud from either side, seller or flipkart, no proper management of resolution of problems and complaints like this.. I am hoping to get my complaint resolved asap.

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Mar 29, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 18, 2019

Flipkart Customer Care's response We have interacted with the cx. Cx complaints that he ordered product for 2 packs but got only 1 and already used the product.
Apologized and told the seller will refund difference amount of Rs 274/- to the Flipkart Wallet. Cx was happy with the resolution. Closing the case.