[Resolved]  Flipkart — customer care executives unsupportive

Address:

Thane, Maharashtra, 400604

Greetings,
This email is regarding or to be more precise complaining about the customer care service provided by flipkart and ekartlogistics. I had ordered honor 5x in exchange of honor 4c. Which i was suppose to gift my father. The ekart courier guy arrived at my father's resident place he checked the iemi number but just because the phone backcover mentioned honor and not huawei he didn't complete our order and left the place. The so educated courier guy mr. Ravinder kumar gupta didn't had any knowledge that huawei is the name of the brand whereas honor is the name of the product. After checking the same with the flipkart team i spoke to mr. Akash and after listening to the whole long story he said me that he cannot call the courier guy he does not have this assess. So i called the courier guy and in conference made both of them talk. After this the courier person said ok i'll give the parcel kindly give your employe id and name for which the flipkart customer care representative denied to do so.in the end the courier guy said me in a very sturborn tone that come to the ekart office and collect your parcel as if i am his maid and i have to listen to his order. The biggest mistake is that i ordered phone from flipkart. I wanted to gift something to my father but all this went in vain just because of you guys. On top of that the ekart courier guy does not know how to speak to a customer he speaks like goons. After all this i am getting call from flipkart that my order is canceled.

I ask the flipkart team to terminate the ekart courier person or at least teach them basic etiquettes. And teach your customer service representatives to come up with immediate solutions. It's 2017 and not 1990. I hope you understand. I want compensation for the time that i have spent on this petty issue and secondly the dishonor received from ekart courier guy.

I am waiting for a assured response from your end. Pfa the details of my order.