Flipkart — damaged and used product delivered (smartphone-redmi k20 pro)

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Located near kollam, Kollam, Kerala, 691010

My name is Harikrishnan.R and i am from Kerala.I ordered Redmi K20 pro from Flipkart and the product delivered to me on Saturday (20/07/2019) was not a genuine product and is an used one.Seal was not proper and the screen protector applied over the phone was not from genuine Redmi and was a local screen protector.Also there was a scratch mark on the right bottom corner of the display(gorilla glass).I got the product on 20/07/2019 by around 1.00pm and requested a replacement (return) at 1.15pm seeing that the product is not genuine.Today(22/07/2019)morning two people(not well behaved, I don't think they have passed even 10 the standard) from Jeeves group came for technical visit and irritated my parents using unnecessary words.My parents(aged, senior citizens) felt very much sad hearing unacceptable words from them.They told that I have done fraud and I changed the screen guard.They also told that I won't get the product replacement and also told that I purposefully damaged the phone.They rejected my return request by giving fake statements.This is really pathetic.These tech visit people and Omnitech retail(retailer) of Flipkart are together cheating customers.I requested for a return again and customer care executive re registered the complaint with new tech visit process again.Flipkart's replacement and return policy is a fraud intiative.So please provide me a proper solution and take necessary steps to get me the phone replaced.Also take action against the fraud technicians.