[Resolved] Flipkart — damaged ifb washing machine got from seller with flipkart assured | |||
I have purchased machine on 14th july and it was supposed to be delivered on 21st july but it got delayed by 10 days and we got the machine. On 4th aug technician visited our house for installation and then after opening the box we got to know the damaged condition of the product. We filed complain in flipkart immediately and got assurance of on or before 9th aug technician visit. Today is 9th aug and i haven't got any call from any technician. And in flipkart it is showing cancelled status. We called up the call center and filed complain and again they are saying to wait for another 5 more days to recheck the same thing which is supposed to do it by 9th aug. There is no proper update from ifb service center which in nadiad, gujarat. Flipkart order id: od[protected] Please do the needful to resolve this issue on time. It's been almost 1 month. I have given my money to flipkart and now i can't buy another machine. Please try to understand my concern and solve it asap. I have taken the photos and video's with technician who visited our house for installation. I will upload it soon. Was this information helpful? | |||
Sep 10, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Aug 10, 2018 Updated by [email protected] Attached is the images of my washing machine. We have ordered this machine after seeing Flipkart Assured tag in the product. We trusted this tag and now we feel no one is responsibly resolving my issue.     Verified Support Aug 10, 2018 Flipkart Customer Care's response We will revert on it.
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+91 80 4274 9527 [Grievance Officer]
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Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [protected]@ifbglobal.com incase any further assistance.
Regards,
IFB APPLIANCES
My service request no. which I have got from Flipkart is 2000837033. This number I have got on 6th Aug via SMS. After that no update from any technician to my registered number or delivery address.
Delivery Location: Kapadwanj - 387620, Gujarat
Registered Contact No: 9686523347, 9426421775
I request you to please resolve this on time. It was supposed to be done by 9th Aug. There is some miscommunication between IFB service center and flipkart about the update. Please do the needful ASAP.