[Resolved] Flipkart — damaged sim slot on arrival | |||
Sir My name is niraj kakoty from guwahati, assam. I have been a regular customer of flipkart for a long time. I have bought all kinds of products ranging from clothes to mobile phones. With this long developed trust, i had recently bought a moto g5 plus from flipkart which was delivered to me on the 6th of july. Since, the phone required nano sim cards, i received the nano cards from my subscriber on the 7th and inserted them into the phone. Everything about the phone was perfect, except when i inserted the sim cards it did not detect any of the cards. Here, i would like to stress upon the fact that, none of the sim slots weren't working from arrival. I requested for an immediate replacement on the 8th of july. A technician had visited me on the 10th and he reported that the sim slots were damaged. Flipkart had cancelled my return request the following evening and i have faced a lot of issues regarding the handset that i didn't even get a chance to use. As i was told, i visited the local service centre here in guwahati. They informed me that the damage is not covered under warranty and that i have to pay any additional 6000 rupees for the full repair. This is really not fair on my part. And i am not prepared to pay such an amount to repair a brand new phone. I have tried contacting senior officials of flipkart, i was assured that my issue would be resolved by the 19th july. I am sorry to say that, nothing has been done till now to help my cause. I would request you to please help me in this regard as soon as possible. Was this information helpful? | |||
Aug 29, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jul 25, 2017 Flipkart Customer Care's response We will revert on customer complaint.
Verified Support Jul 28, 2017 Flipkart Customer Care's response We have checked with our team. We would like to inform you that we had arranged tech visit. As per our service engineer the sim tray was physically damaged by the customer due to which the return was cancelled. Hence, we will not be able to initiate return. We request you to get in touch with the authorized service center for further assistance.
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1 Comment | |||
Comments
I want the purchase the new mobile from the flipkart. with exchange. but when i write imei number. it shows invalid. and i had called to flipkart customer care. still didnt replied me properly.
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