[Resolved]  Flipkart — damaged sim slot on arrival

Address:

Kamrup Metropolitan, Assam, 781003

Sir
My name is niraj kakoty from guwahati, assam. I have been a regular customer of flipkart for a long time. I have bought all kinds of products ranging from clothes to mobile phones. With this long developed trust, i had recently bought a moto g5 plus from flipkart which was delivered to me on the 6th of july. Since, the phone required nano sim cards, i received the nano cards from my subscriber on the 7th and inserted them into the phone. Everything about the phone was perfect, except when i inserted the sim cards it did not detect any of the cards.
Here, i would like to stress upon the fact that, none of the sim slots weren't working from arrival.
I requested for an immediate replacement on the 8th of july. A technician had visited me on the 10th and he reported that the sim slots were damaged. Flipkart had cancelled my return request the following evening and i have faced a lot of issues regarding the handset that i didn't even get a chance to use.
As i was told, i visited the local service centre here in guwahati. They informed me that the damage is not covered under warranty and that i have to pay any additional 6000 rupees for the full repair. This is really not fair on my part. And i am not prepared to pay such an amount to repair a brand new phone.
I have tried contacting senior officials of flipkart, i was assured that my issue would be resolved by the 19th july. I am sorry to say that, nothing has been done till now to help my cause. I would request you to please help me in this regard as soon as possible.