[Resolved]  Flipkart — deceiving the customers on big billion days! order id: od[protected]

Address:

560100

Dear flipkart team,

Subject: deceiving the customers on big billion days!

I had ordered "apple macbook pro core i5 7th gen - (8 gb/128 gb ssd/mac os sierra) mpxq2hn/a (Od[protected]" on 10th october 2018. After 2 days on 12th october (4:50am), my product was cancelled from the seller without any prior notification. After that the product was out of stock and the prices of other products were also increased. I consulted the flipkart customer support team and asked then to escalate the issue regarding the incompetence of the seller and flipkart team.

I got a call from flipkart team[protected] at 3:36 pm on 12th october. They apologized for the inconvenience caused and told me that whenever the product (Apple macbook pro core i5 7th gen - (8 gb/128 gb ssd/mac os sierra) mpxq2hn/a (Od[protected] is in stock, they will call me and inform me. Also, they told me if the product's price is increased, when it comes in stock, the flipkart will refund the increased amount (The price excess to rs 83, 131 — this is the price at which i had booked the product on 10th october) to my credit/debit card.in addition to this, they also promised to give an egv of rs2500 to my flipkart account as a token of apology. I asked the customer support executive to send me all this information through a mail, so that i can have a proof of this, but i didn’t receive any mail.

I was waiting for the product to come in stock and on 14th october, the product was in stock. When i called the customer care regarding this, they denied on my face that they don’t have any information regarding to this and they don’t have any documented mail regarding the things that were communicated to me. Neither had i received any sort of egv (Of rs 2500) in my flipkart account.

So just i want to ask that do you organize "big billion days" just to fool and harass the customers? Don’t you have any sentiments or feeling for your customers? Do you think are you doing justification with your business?
Henceforth, i am lodging a complaint regarding flipkart in consumer forum regarding your service and fooling customers! You should know that you do business just because of your customer base, which you are losing day by day! I had never expected this type of hospitality from flipkart!

Regards,
Arghya dhar
[protected]@gmail.com
+91 [protected]
Bangalore, karnataka