[Resolved] Flipkart — declined delivery of product | |
I had purchased nokia 6.1 plus on big billion day (10/10/18) with offers and also availed exchange option. My exchange product was declined despite fulfilling the stated guidelines. I was still ready to get my phone by paying the extra price. I notified flipkart to attempt delivery of nokia 6.1 plus again and they agreed to do so. I was assured delivery within 2 business days after exchange was rejected. Later, the delivery wasn't initiated from their end so i kept on calling them and asking them why was i not getting my product. They kept on delaying and dodging my requests. Finally, they declined to deliver my product and are asking me to cancel and reorder. As a consumer, i am at a loss because the big billion day offers are now over and i would have to spill more money to get the same product. They kept on delaying just to scrap and nullify those offers. I can't understand why i can't get my product delivered now. This is nothing but cheating.
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Oct 20, 2018 Complaint marked as Resolved After putting up a complaint on this forum and numerous tweets on their twitter support page, accompanied with several calls with Flipkart executives daily, I finally managed to get my hands on the phone that I had ordered. It was the tweets and private messages on the "@flipkartsupport" page for me which made this happen. Customer care on the Flipkart app wasn't helpful at all. They took my case seriously only after I tried to make my issue public through Twitter. Constant messages and calls went on for 5-6 days and finally, the phone came at my doorstep. Flipkart customer support has been notified about the posted complaint. Verified Support Oct 20, 2018 Flipkart Customer Care's response We will revert on it.
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