Flipkart — Defect product Delivered

Flipkart — Defect product Delivered

S sarathbabusekar

Hi Team I brought a mobile Micromax Canvas Infinity Pro from Flipkart, the order id is OD[protected] the delivered mobile have an issue with mic and while calling the receiving person not able to hear the voice properly and i given the same as complaint but the technician who visited the home does not even listen to us what is the problem and he told that everything looks fine and he not even answer our question and left the house now we are not able to reach any customer care via email or call to give this as complaint i am wondering why Flipkart doing such a service the mobile mic is not working properly then why the technician not even listen to us i need you help to resolve the issue Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Jul 09, 2020 Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with your Micromax Canvas Infinity Pro (Black, 64 GB). We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out. Your kind understanding is appreciated. Jul 09, 2020 Updated by sarathbabusekar Hello, Have you understand my issue I am clearly mentioned that the mobile having a mic issue and technician fixed nothing then how come you are telling that technician fixed the issue Can you explain what he fixed, he even not listen to us and he did nothing the delivered product has defected one then why I have to visit the service center, I am not happy with your solution this is not accepted, why the seller will not be able to accommodate the return request if they are delivering the defected product i need a proper solution from your side otherwise, you have to face the consequence Jul 10, 2020 Updated by sarathbabusekar Hi Team, better we can have a call to discuss on this issue this is one of the worst services from Flipkart not even understand what is the issue customer is facing without understanding the issue, simply giving an resolution statement how you are expecting that customer will accept if the defect id product delivered i am not sure why you doing such service i am really getting frustrating on this issue you are not serving free of cost to the customer, you have to satisfy the customer for the amount they have paid i am wondering why you are delivery defect product to the customer and nothing fixed by technician and you are mentioned that technician was fixed the issue, if i have the issue then i can contact service center this is really not acceptable service from filpkart i need proper resolution need to be taken for this issue i hope you have understand the problem
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