[Resolved] Flipkart — defective phone moto c plus

Mickey Kapoor

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110085
Website:	www.flipkart.com

I bought a moto c plus phone which was delivered on 19th july 2017. It was defective and was restarting continuously when connected to a wi fi. I tried returning the phone which took 15 days for the phone to get replaced.
On 5th august, i was handed over with a new phone which was defective again and same problem i was facing.
Now i am contacting flipkart and they are saying that they cannot help and i will have to visit a service center.

How is this possible that without using a phone i have to visit the service center.
Please look into the issue.

Was this information helpful?

No (0)

Yes (0)

Oct 5, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Aug 22, 2017

Updated by Mickey Kapoor There is no update from them and they are continuously telling me to visit service center.

Aug 28, 2017

Updated by Mickey Kapoor Still complaint not resolved

Verified Support

Aug 29, 2017

Flipkart Customer Care's response We have taken this internally.

Verified Support

Sep 04, 2017

Flipkart Customer Care's response Interacted with the customer, As per the seller's replacement policy, If customer receives the defective product post replacement delivery, Customer need to visit authorized service center for any defect.