[Resolved] Flipkart — Delaying delivery of my phone | |
I ordered asus rog phone on 27th june and promised date was 3rd of july. Package reached my closest hub on 2nd july as per tracking in app. However on the promised delivery day of 3rd july, i got the notification that (Product can not be delivered today and will be delivered in 3 days). Upon approaching the customer care, no resolution was done as i was surprised why would a product take 3 days to deliver in the same city. After talking i observed that promised date was changed to 9th july and no assistance was provided. Changing promised date is not a issue but i was not notified about the exact reason for the delay. I even propsed to collect the package myself from the local hub but exact location of the package was not shared. I am worried flipakart is deliberately delaying and can delay next promised date as well since they don't have any excuse for not delivering the product in same city for almost a week. I also suspect seller might not have even dispached the product and they are just covering up with the fake tracking info in app. This is my 3rd instance of late delivery with flipkart. And i might choose to ignore flipkart usage in future if there is any further delay. Order id :od[protected] Was this information helpful? | |
Jul 9, 2020 Complaint marked as Resolved There was delay but recieved my product after the delay. Flipkart should improve their customer care service and provide more autority to reps in order to help consumers Flipkart customer support has been notified about the posted complaint. Verified Support Jul 09, 2020 Flipkart Customer Care's response Hi, We're writing in continuation to your last contact to know the status of your order with order id OD[protected]. As promised, the product was delivered to you on 08 July by the courier service provider. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you on time. | |
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