[Resolved] Flipkart — delivered wrong product and neither delivering right product not refunding my money

Nitish

from Raipur, Chhattisgarh

Address:

s/o p.d. vaishnav , Karbala Road Kumharpara, gali in Front Of Primary School, Gautam Buddh Nagar, Uttar Pradesh, 495001

I ordered redmi k20 pro on rs 22999 on 1 october but when package came to me on 11th october it was redmi note 7s of rs8999 in that package. So i informed them and told my situation and even sent them photo of package and all. They initiated replacement and pick up but when on 19th october wish master came, he rejected to pick up the product saying that it is expensive product and for to pick this up we didn't get any email specifically saying that we have to pick up redmi note 7s and deliver k20 pro. So i raised a complaint about it then after i told my situation to another customer care executive and he gave me assurance that it will not happened again and filed replacement request again. After that on 30th october again wish master came and rejected to pick up the wrong product giving me same thing and saying same thing that we did not get email saying to pick redmi note 7s and deliver redmi k20 pro.

My problem is not resolved. Today on 11th november wishmaster again refused to replace and pick up my product. It is 3rd time wish master refused me by giving me same excuse he gave me from last 2 times.
He said that it is case of expensive product and flipkart didn't send us any confirmation email saying to pick up redmi note 7s (Which i didnt order, flipkart sent it to me instead of sending me redmi k20 pro) and deliver redmi k20pro (For which i have paid 23000rs), so we can not pick up your redmi note 7s as it will be our personal responsibility because flipkart didn't send us confirmation email.

I have been given this excuse since 19th october which was 1st time flipkart tried to pick up and replace. And since then its been 20 days my right product couldn't be delivered.

I ordered it on 1st october and it is 11th november it has been 40 days. Flipkart failed to resolve my problem.

Now i dont have any trust on flipkart and their customers support team and its seller. I want them to refund money because it caused me mental stress for 30days and i dont trust them and i do not want to buy any products from them.

Name - nitish vaishnav
Mobile no. - [protected], [protected]
Order no. - od[protected]
Order date - 01/october/2019

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Dec 17, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 24, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund of Rs.
19299 has been completed on 15 Nov 19. It would have reflected in your credit card by 20 Nov 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.