[Resolved] Flipkart — delivery not in time and ignored complaints

Druhin Rathore

from Mumbai, Maharashtra

Address:

VI Renjith , near TD Medical College, Vandanam , punnapara, alappuzha, Kerala 688005, Alappuzha, Kerala, 688005

I had ordered a Asus rog 2 on 3 October at 4:41pm and I was supposed to receive it on 13 October. The product has not been packed yet. I tried contacting the customer care and they said that the product will definitely reach within 2 days which has not happy either. Instead of raising the issue they sent me a mail saying the issue has been resolved and sent me 6 feedback emails. When I tried to contact them through their official social media page they ignore my complaints and send me feedback emails instead. They are not willing to give me even an approximate date about when I'm going to receive the product and keep ignoring my complaints.

Was this information helpful?

No (0)

Yes (0)

Nov 18, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Asus ROG Phone II (Black, 128 GB)' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 19 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.