[Resolved]  Flipkart — delivery of asus zenfone 5z (order id - od[protected]

Address:	560008
Website:	Flipkart

I had placed an order for asus zenfone 5z on 9th jan, 2019. My old phone is in quite a bad state and i urgently needed a new one. It was supposed to get delivered latest by 12th jan, 2019. The order supposedly even reached the hub nearest to me on 11th jan itself. I was sure it would get delivered before time until i got a message saying that my delivery had been misrouted within the same city. Not knowing what that meant, i immediately called up customer service to ask them what had happened. They said that they can't give me details about the location of my delivery but assured me that it would reach me within 2 days. The day later i get another message saying that my issue has been escalated and the concerned team will give me a missed call on 17th jan!!! My phone was supposed to get delivered latest by jan 12th and now i'm going to get just a call regarding it straight away on 17th jan. So, i called up customer service again but they were of no help at all. They said that only the concerned team can tell me exactly what's happening and there's no way of contacting them until they themselves contact me on 17th jan. What make things even worse is that the phone i've ordered is now being sold on flipkart without discount and they are promising to deliver it by the next day itself. Why do i have to wait for a call from them till 17th jan when they are delivering the same phone to people who are going to order it much later than me within one day.