[Resolved] Flipkart — delivery of wrong product instead of redmi note 6 pro mobile
InIndrajeet Haldhar on Jan 5, 2019
I was placed a order to purchase a redmi note 6 pro rose gold (64 gb) through flipkart website via online at price of 13, 999 rs on 20/12/2018. My order number is : od[protected]. Payment was on cash on delivery (Cod).
After receiving the delivery on 26/12/2018. Later when i opened that box i found a box of redmi 5a repaired by tape instead of redmi note 6 pro so i did not open that box of redmi 5a.
I called to flipkart customer service and told them whole incident and placed a request for replacement but next day they rejected my request because i did not opened that box. They told me to open that box when i opened that box of redmi 5a. I found 3 potatoes in that box.
Then i called them and told about this and request a replacement then they accepted my second return request on 29/12/2018 after investigation and scheduled pickup till 03/01/2019 via dotzot. But they did not pickup and cancelled my request on 04/01/2019.
This is clear that flipkart intention is pure clear to make a fraud.
No doubt flipkart is a reputed company and in service sector reputation played a vital role. Sir after this incident i have no faith on flipkart company.
Sir please resolved my problem as early as possible other i will lodge an fir and also in consumer court as per consumer protection act.
So sir please takes action as early as possible and resolve my problem asap.
E-mail – firstname.lastname@example.org
Complaint marked as Resolved Jan 18, 2019
Flipkart finally today on 18/01/2019 give me delivery of Redmi Note 6 Pro (64GB) mobile phone. Photos I posted in comment section. Thank you #Consumer Complaints for this support.
[Jan 05, 2019] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Jan 15, 2019
We will revert on it.
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