Flipkart — denial of replacement of product within the prescribed limit period | |||
I booked an order vide no. Od[protected] on 25.10.2019 after paying an amount of rs. 16, 095/-. As per the order the items are cp plus 6 bullet camera, 2 dome camera 2.4mp, 2 tb hard disk, 8 channel power supply 8 channel dvr wire and all assessories. The order delivered on 04.11.2019 with less items. There was only 4 bullet camera, 1 tb hard disk, 4 channel power supply, 4 channel dvr wire and other assessories. When i called the customer care, i was suggested by the customer care that i should cancel the order and the money will be returned or it will be replaced. When i click on the cancel button, there was no option to put the reason for returning/cancel and it got cancelled. Futher, i called the customer care of flipkart and narrated the incident then i was told that my item got cancelled and money will be returned. When i requested them to provide me all the items as per my order and their invoice no. Fa bk8h[protected], dated 29.10.2019 then they denied for the same and told me that only my money can be returned. I want all items as per my booking order not my money back. Was this information helpful? | |||
Flipkart customer support has been notified about the posted complaint. Verified Support Nov 07, 2019 Flipkart Customer Care's response Hi Manoj, We are sorry for the trouble caused. We'd like to let you know that the seller has initiated the return request for the "Opium Aviator Sunglasses". Kindly note the pickup of the product is scheduled on 14 Nov 19 and the replacement product will be delivered to you by 14th Nov 19. Your kind understanding is appreciated.
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