[Resolved] Flipkart — did not replacement as per policy.

Alpesh Kathrotiya

from Ahmedabad, Gujarat

Address:	Basil Commodities 408, Iscon elegance , Near Shapath V , S.G. Highway, Ahmedabad, iscon elegan, Ahmedabad, Gujarat - 380051, Ahmedabad, Gujarat, 380051
Website:	National Consumer Helpline - 1176764.

I am not satisfied this devise and i want give me refund my full money as it is gone over heating as usual it is gone 58 'c. The technician visitor also found that the temperature gone 46'c in only 20 minutes video recording; while room were temperature 22'c.

When i put on charging; the battery temperature was 43 degree and 30% battery, while it going up 58 degree and battery charged only 64% then received alert "over battery temperature".

The technician checked only 20 minute video recording i told them to check to charge the till 90% battery. He told me that it is not our criteria for checking and have not time check for it and have to visit 6 to 7 locations.

We complained on national consumer helpline and docket no. Is 1176764.

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Feb 25, 2019

Complaint marked as Resolved

The Complain does not resolve yet.

Flipkart customer support has been notified about the posted complaint.

Feb 25, 2019

Updated by Alpesh Kathrotiya we received call form flipkart no. [protected] on 25/02/2019 1:18pm but only Peeeep's voice was heard and then cut the phone.

Feb 25, 2019

Updated by Alpesh Kathrotiya the complain does not resolved yet

Verified Support

Feb 26, 2019

Flipkart Customer Care's response We will revert on it.

Mar 02, 2019

Updated by Alpesh Kathrotiya We received only 4299.00 instead of 4399.00 as paid at that time of cash on delivery. And we are still waiting amount Rs 1700.00 of Exchange against my old ASUS mobile. As per order tracking the "Refund will be transferred to your Gift card in Flipkart Wallet by Wed, 27 Feb" but to till does not transferred.

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Verified Support

Mar 20, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the product delivered. We have interacted with the customer and raised a return request with the seller for the refund of the order and the customer has confirmed that the refund amount is reflecting in customer account. Hence, closing the complaint from our end.