[Resolved]  Flipkart — different model delivered in bad condition and denied to pick the product

Address:	Patna, Bihar, 800020
Website:	Flipkart.com

I placed an order for samsung galaxy on7. On 24th sep 2018 i received samsung galaxy j7 which is different model. The mobile phone cover and mobile looks old, i tried switching on the phone it didn't start so i charged it for 3-4 hours but the battery charging percent shows 3%. Simultaneously, i raised the refund request. The product was supposed to be picked within 2-3 days, i didn't receive any updates from flipkart. So on 3rd day i called the flipkart and they told me that the problem will be resolved within 48hours. I waited for the call from flipkart but i didnt receive any response. Daily after multiple follow ups after 10 days the delivery boy came to pick the product but he denied to pick the phone stating that the mobile is not getting on. They only gave me the different model of phone in bad condition and they were not ready to take it back. At the time of refund/return request which i have raised it on the same day of delivery i. E.24th sep 2018 i highlighted all this points. I called the customer care and they told me to be calm and they will raise the new cancellation request on my behalf. They told me again the same thing i will be receiving call regarding the confirmation on exchange/refund and the product will be picked within 48hours but there were no response. After few days i receive the call from flipkart customer care and they blamed us for the product and said they are not going to pick the phone and refund the amount. Again i called the customer care and this is the 3rd time they raised the new cancellation request. After multiple followups through emails and calls the delivery boy picked the product on 4th or 5th of oct 2018 and the amount got refunded by 18th oct 2018. The entire incident took almost 20-25 days to close. I have such a bad experience and i am completely dissappointed by the service. Flipkart being a good quality service now provides such a bad product and poor service to customer. I ordered it for gift purpose but such a bad experience i have lost my trust on flipkart. I never faced this kind of problem with any of the online service but patna flipkart servicd is soo bad.