[Resolved] Flipkart — error in phone exchange offer

1 Review
 Sanandan Routray on Mar 8, 2019
I want to buy a poco f1 in exchange of my old samsung j7. I entered the phone and model and then entered the imei number like it had asked. It showed that the imei number is verified. But on clicking on 'exchange and buy', it says "invalid input pass". I am pretty sure that i have entered all fields correctly and even checked the 'i agree with the terms and conditions'. I had tried it earlier with another phone a few days back and it had worked back then. But today, it's not working either on pc or in phone app.

error in phone exchange offer
error in phone exchange offer
Complaint marked as Resolved Apr 15, 2019

Complaint Status

[Mar 08, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Mar 09, 2019
We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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    Flipkart - error in phone exchange offer