[Resolved]  Flipkart — exchange purchase issue

Address:

400097

Dear flipkart,

I am very disappointed with your service it was pathetic this is first time i faced such problem with the online purchase i'm an active user of many online services but this was out of the box you had created an issue the guy who came from wish master or ekart to my door step for delivering and picking up my old phone he was very rude and disrespectful this is how your servicemen gives the service to a end user i'm mentioning my orders details down realme 5 pro (Crystal with order id od[protected] i had order this phone from your website with the exchange scheme of my old phone (Realme 1) which is in good condition but the pickup guy was in such mood that he don't want to take that old phone for some reason so he started creating and issues that old phone has some dent near charging point and ignore to pick up the phone i'm attaching some images of my old phone in this mail body please reply what is the expectations of flipkart and wishmaster how the old phone should be and i'm expecting some logical answer from your side or i would like to accelerate this issue to the upper level and on social handle.