[Resolved] Flipkart — exchanging old mobile | |
I have ordered realme 3 in exchange of my redmi 5a whose order id is od[protected]. When wishmaster came and did verification for old my mobile, he rejected the order with no issues. My redmi 5a is working perfectly fine, there are no cracks, dents or parts missing. Still he rejected my old mobile and cancelled the order. I have ordered my mobile in republic days offer and i got a discount of 500 rupees and a additional 10% discount on icici credit card which was 540 rupees. When i called customer care they said they can't do anything and told me to order again. Was this information helpful? | |
Feb 25, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jan 24, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We understand that the Wishmaster was unable to complete the pick up of the exchange product and this is not what you expected, we really don't want our customers to go through this. We see that your order has been delivered to you on January 23, 2020, and you have paid the difference amount of Rs. 2100/-. Once the ordered product has been delivered by paying the exchange value, the seller will be unable to arrange the pickup of an exchange product as per the exchange related guidelines. Your kind understanding is appreciated. | |
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