Flipkart — extended warranty not being honored by jeeves

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803/A Zenith, Keshav Pada, P K Road, Mulund West, Mumbai City, Maharashtra, 400080

My bajaj microwave bought through you is under extended warranty by jeeves, but they do not honor the warranty with an excuse that burn outs are not under their purview. The burn out of the metal plate happened because of the wrong replacement of megatron by jeeves a few months back. Please help. I am giving below the exchanged emails with jeeves.
Kaushal malhan mobile [protected]

Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team

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