[Resolved]  Flipkart — fake exchange policy

Address:

Jaipur, Rajasthan

Flipkart delivery agent rejected a handset which was meant to be given in exchange policy. He said flipkart has trained them to reject phones and get full money. When i cancelled my order saying i will not pay anything, he neither gave me the new phone nor flipkart returned back the money i paid using credit card in advance. The order was supposed to be delivered on 15th. The order as per their site is still yet to be delivered.
After many calls on their toll free number and many tweets also, i haven't got any resolution except for the false promise of someone will call you in 24hrs. Sadly flipkart's 24hrs is more than 100hrs.
Flipkart rejected the exchange handset for no good reason and also doesn't bother to refund my money. Called them to ask for a mail id where i can send them the photos of my old phone (Which they asked for), they say they don't know the mail id and the authorized team will call me for it. Haven't received any calls from anyone till date. They fail to provide a basic information about where can i mail them the pictures of my handset.
Rakhi gift has turned out to be a big pain now. Thanks to flipkart and their false advertising about easy exchange policy.
Noticed the same complain by many other customers on twitter. Flipkart is trying to loot people by fooling them about their exchange policy. No use being flipkart plus member.