[Resolved] Flipkart — fake product received

shiril pathak

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400709
Website:	www.flipkart.com

I ordered healthvit fitness 100% ultra premium whey protien and it got delieverd on delivered on mon, jul 17th '17, after opening the packaging i found the sticker was not correctly sticked to the container as if some one has tampered with it, the barcode on the product was also not valid and the seal on the container of the box was half open, i submitted many request to flipkart using the app but no reponse, then after contacting the flipkart customer care they say as this product is in no return policy they cant do anything... That means if they send me stones worth rs.3000 i have to eat it no question asks... Now i just want my money back as now i dont trust flipkart nor the dealer as this product was already in flipkart assured category... My registered mobile number is "[protected]" & "[protected]".

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Aug 11, 2017

Complaint marked as Resolved

Had to use their app and complaint multiple times about the continuous harassment and after almost 15 days they initiated the refund...the mails i got was from "[email protected]"...basically i had to contact them on regular basis for these many days and then they refunded the amount.

Flipkart customer support has been notified about the posted complaint.

Jul 21, 2017

Updated by shiril pathak This Product price is Rs.3, 230

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 30, 2017

Flipkart Customer Care's response As per the complaint there was a followup made and return was requested hence refund request was approved and product was picked and refund completed. Hence case stands closed.