[Resolved]  Flipkart — fake update by seller - omnitech retail also known as consulting rooms private limited

I purchased a Samsung Air conditioner from flipkart on 19th June 2018 with order id – OD[protected], but the product I received was different from what I ordered. I requested for a replacement. The next replacement product I received on 10th July 2018. On 11th July 2018 the Samsung technician came to install the product but as they opened the product they found one power cord was missing, which I need to purchase at the cost of Rs 1000. I informed Flipkart about the issue and they proceed for the refund. As per their policy they schedule a technician visit by their partner Jeeves Ltd to confirm the product before the refund is processed. I received an SMS from Jeeves that the technician visit is scheduled on 15th July 2018, but the seller cancelled the refund on 13th July with the fake update that my issue was resolved by troubleshooting. I informed the incident to flipkart and again a new return request was created. Again a technician visit was scheduled on 17th July 2018, but again the seller cancelled the refund with a fake update that my issue was resolved by troubleshooting on 16 July 2018. Again I informed Flipkart about this fake update. Flipkart has 10 days return policy and if they cancel everytime then the return period will cross and they won’t take back the product.