[Resolved] Flipkart — faulty iphone 7

SamSuchi143

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500047
Website:	Flipkart

We have purchased a iphone7 with the order id: od[protected]. The mobile that was sent to us was not correct one and making lots of noise and when we called the flipkart customer care. First the representative said that electronics goods will not be refunded and we have to take the iphone to nearby apple center and if there is issue then we have to call up for refund. And by the time we call up it will be 10 days. And the second reason he gave was you should have complained yesterday itself. Please can you process a refund as the day interest will accrue on my card.

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Nov 5, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Comments

SamSuchi143

from Hyderabad, Telangana

we have contacting them but everyone is giving different replies. One says that we will send the person to collect the phone and another rep says we cant. Till 10 days as per the exchange policy they were goofing up around and now when we are calling from our number they are not even picking up the phone. What kind of service is this. Will never ever buy anything from Flipkart.

Karan Hinduja

from Mumbai, Maharashtra

They gave me a faulty iphone 6 + as well with water defect and for that i had to pay apple 26 k to get it replaced, pleae dont buy anything from flipkart !