[Resolved]  Flipkart — Faulty product

To whosoever this may concern,

I had ordered a Micromax doodle from your site 7 days back as a gift for my mother. She switched on the system and started using it 2 days back. Yesterday she realised the phone would get hot, while on a call and continue to get heated until unbearable. Later the same day, it switched off on its own. Even after charging it for hours, it refused to switch on.
I expect a solution to this issue in 2 days - with nothing other than a replacement of the same model. I don not want a payback or refund.

Thank You,

Divya Sachdev
(tel[protected]

i had ordered asus zenfone 5 A501CG(Black, with 16 GB) on 06 jan 15. Order ID: OD[protected]. flipkart delivered the product to my neighbour on 9th jan as i was unavailable during office hours. i got product in my hand on 10th jan. i started using the phone on 10th jan evening.

this faulty product has serious problems

1) it heats up extremely fast. i cannot use it for even for 5 mins. it is like holding a warm plate on the hand all the time. what is the use of phone if one cannot use it for songs / browsing even for 1 hour in a day. the mobile definitely cannot be used for more than 1 hour in a stretch. i am afraid that it may explode if it used for long hours

2) the battery life is pathetic. it drains so fast that it does not last even for 2 hours. i have not played any games. not used it for playing videos. just used for sms, 2g browsing, 1 call. this happens when i have enabled ultra saving mode. i needed to charge the battery for 3 times

their website is mentioned as below about battery

Talk Time 18 hrs (3G)
Standby Time 353 hrs (3G)

but my mobile does not last for 2 hours.

3) the quality of audio is extremely poor. unable to hear the song thru earphone outside the house even with full volume. tried with different earphone. same problem.

4) i am unable to download any app thru playstore. always showing error ''unable to download". tried fixing the issue but not getting resolved

i have contacted flipkart today (11th jan. yes on 1th jan ie not even used the product for 24hrs) and asked for refund as i lost my trust with flipkart. they have given incident id[protected]

i cannot risk taking replacement product. i am sure that that product will also be faulty.

pls pls help me to get the refund

i wasted 289 rs on back cover, screen guard, earphone for the same phone thru flipkart. i am in no need of it but not sure what to do with it.

Hi, I bought a Timberland Eknmrkt Wedge Boot Boots from flipkart website in October 2014 however after using it for sometime the color of the shoe changed completely and it looks completely different than what it was. I tried putting in a complaint earlier however no body bothered about it since I complained after 30 days. Flipart requested me to get in touch with the shoe company. I tried contacting the shoe complany but I could not find a local contact or email for this brand. So, I am putting in a formal compaint again to see if this time you would consider my request. The order was placed with order number - OD[protected].

Hello,

Order ID: OD[protected]
Product: BlackBerry Z10

Since the product is out of stock seller is unable to arrange a replacement for the same.

I understand that you want replacement. However, on checking our records I see that the product (BlackBerry Z10) is currently not available with the seller ‘NTraders’, a replacement unfortunately cannot be arranged.

Kindly get back to us with the following details for your order so that we can raise a refund request from the seller NTraders -

Account holder's name (Should be the same as registered for the order) -
Bank name and Branch -
Account number -
IFSC -

Awaiting your response.

Regards,
Supriyo
Flipkart Customer Support
Customer By CSS Email (Anshu Kumar) (13/05/2015 05.29 PM)
Dear Sindhu/Admin

Today is 13th now, still I have no response from your concern Team.
I have checked your Website and the product is available.
Waiting for your response.

Response By Email (Sindhu Balaji M) (10/05/2015 10.23 PM)
Hello,

Order ID - OD[protected]
Product - BlackBerry Z10

Thank you for taking your time to write to us.

I certainly understand your concern.

I would like to inform you that, I have notified this issue to our concerned team and they will get back to you by May 11, 2015 between 9 AM - 9 PM.

I request your patience and kind understanding in this regard.
Customer By CSS Email (Anshu Kumar) (10/05/2015 10.13 PM)
Dear Admin,
Tell your seller to buy a new product and ship it.
I am not looking for refund.
There is nothing to talk about. I have already called your customer service
and informed them about the same.

Response By Email (Arvind G.) (10/05/2015 07.06 PM)
Hello,

Order ID: OD[protected]
Product: BlackBerry Z10

We tried calling you on ([protected]) but there was no response from your end.

I understand that you want replacement. However, on checking our records I see that the product (BlackBerry Z10) is currently not available with the seller ‘NTraders’, a replacement unfortunately cannot be arranged.

Kindly get back to us with the following details for your order so that we can raise a refund request from the seller NTraders -

Account holder's name (Should be the same as registered for the order) -
Bank name and Branch -
Account number -
IFSC -

Awaiting your response.
Customer By CSS Email (Anshu Kumar) (08/05/2015 11.16 PM)
My no is same [protected], You can call me after 6 PM IST

Response By Email (Varsha N.) (08/05/2015 03.22 PM)
Hello,

Thank you for writing in.

Order Id - Order ID:OD[protected]
Product:BlackBerry Z10

We have been trying to contact you on your phone, however have been unable to reach you. Please reply to this e-mail if there are any alternate contact number and a convenient time between 9 AM - 9 PM, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your response.
Customer By CSS Email (Anshu Kumar) (08/05/2015 09.57 AM)
*I Do Not Need Refund.*

*You have made me wait for almost a month to tell that you sold me a faulty
Product and Now You Cannot Replace that.*
*Please have your supervisor/person with authority call me or reply to me.*


Response By Email (Prashanth Y) (08/05/2015 09.10 AM)
Hello,

Order Id - Order ID:OD[protected]
Product:BlackBerry Z10

I understand your concern regarding your aforesaid order and I apologise for the inconvenience caused.

Since the product (BlackBerry Z10) is currently not available with the seller ‘NTraders’, a replacement/exchange, unfortunately cannot be arranged.

Kindly get back to us with the following details for your order so that we can raise a refund request from the seller NTraders -

Account holder's name (Should be the same as registered for the order) -
Bank name and Branch -
Account number -
IFSC -

The Indian Financial System Code (also known as IFSC) is a 11 character alphanumeric code for identifying the bank and branch in which an account is held. This can be found in your cheque book or bank statement.

However, if you do not have a bank account, please provide us the account details of a trusted person(friends /family)and the refund will be initiated. This requires a declaration from to be filled and valid ID proof mailed to us .

Hence, in order to accommodate this, I have shared the required declaration form in this e-mail.

Kindly mail a snapshot of the completed form with your signature (hand signed!) along with valid ID proof such as PAN card, Voter's ID, Adhaar card etc. of the person in whose account the refund is requested.

Awaiting your response so that we can assist you further.
Customer By CSS Email (Anshu Kumar) (08/05/2015 08.15 AM)
Dear Vivek,
I have not cancelled the order and it was cancelled by you.
Please check with your customer service.
I m not looking for my money.
Your courier Partner has not even tried to deliver the product as mentioned
to me on prior email which was supposed to be on 2nd of feb.
Instead they have informed you that Customer regret the order.
Which is a misleading information either from your Side or your courier
Side. (Do check your logs 1st, 2nd and 3rd Non working day for your Courier
Partners.)
All I need is a working product, It does not matter to me who is selling it
on your Website. I have send this item as a gift and wanted you to honor
the same before I publish conversation recordings with your representative
and the Logs you have send to me.

*I need Replacement, Not Money.*
Response By Email (Vivek Prabhakar) (08/05/2015 07.32 AM)
Hello,

Order ID:OD[protected]
Product:BlackBerry Z10

Thank you for taking your time to write to us.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused for canceling the order.

I would like to clarify that order was cancelled due to breach in delivery timeline. Hence, I would request you to place a fresh order.

Since the product (BlackBerry Z10) is currently not available with the seller ‘(Navkar Traders)’, a replacement/exchange, unfortunately cannot be arranged.

Kindly get back to us with the following details so that the refund for your order (Order ID -OD[protected] can be initiated at the earliest -

Account holder's name (Should be the same as registered for the order) -Aravind Gowtham
Bank name and Branch -
Account number -
IFSC -

The Indian Financial System Code (also known as IFSC) is a 11 character alphanumeric code for identifying the bank and branch in which an account is held. This can be found in your cheque book or bank statement.

Awaiting your response.
Auto-Response By (Administrator) (07/05/2015 11.18 PM)
Greetings,

Thank you for contacting us!

This is an automated response and is for your reference only. You need not reply to this mail.

Your incident id is:[protected]
We will get back to you as soon as possible.

Please find below, the summary of your request.

Date: 07/05/2015 11.18 PM
Issue: Others / I wish to share feedback
Message: Dear Admin, Product Ordered on 13th of AprilOut of Box faulty productReplacement created and replacement product was suppose to delivered on 2nd of May.No replacement or even trials from Flipkart.Customer service has not send any tracking number or anything.Refund created by customer service without my consent.Whats happening?Are you guys trying to sell faulty products and earn money from that?Please explain

Customer Support
www.flipkart.com
Customer By CSS Email (Anshu Kumar) (07/05/2015 11.18 PM)
Dear Admin, Product Ordered on 13th of AprilOut of Box faulty productReplacement created and replacement product was suppose to delivered on 2nd of May.No replacement or even trials from Flipkart.Customer service has not send any tracking number or anything.Refund created by customer service without my consent.Whats happening?Are you guys trying to sell faulty products and earn money from that?Please explain

Dear Sir,
We had ordered a Motorola E on 17th Oct 2014 (ORDER NO. OD[protected] after using it 8 months we found a big pink spot on right side of the screen near the unlock button.
You can check the image

our Email. "[protected]@gmail.com"
Contact no. [protected]

I have purchased a new Asus Zenfone 2 order number OD[protected] on 05/21/2015. since then i am calling flipkart that the phone is not working properly. For a battery capacity of 3000 mah i have to charge this phone 3 times a day (which is normal as per flipkar supervisor). secondly any app i open or specialy if i open camera the phone gets heated up. while taking calls after 15 minutes i cannot keep the phone near my ear because the gets extemely heated. as per flipkart temp of 45 degrees is normal. at 42 degrees i had to switch of the phone because of the reason that the phone might not burst.
flipkart tech reps mentioned that 45 degrees is company standard where in i called corp and checked their waranty documents where it is no where mentioned for heating temp. of the phone.
now flipkart has developed some smart check app through which they remote diagnose the phone battery and temparture. that's kinda of fraud they are doing with customers as it is well understood that it is an app developed by tech team so any ways it will work in their favor. they are not ready to believe the customer have the phone in his hand and is being fighting for 3 days for product replacement.
supervisor replacement are only sticking to their bull smart check app and saying that if their app is showing normal so there is nothing wrong with the phone. on top of that they are saying it is a certified app. even i can develop this kinda of apps and show them as certified and fool the customers and make money out of their pocket.

they have refused to replace the product and i have felt harrassed and humilliated the way they have treated me since i have been a frequent buyer at flipkart. really disgusting and disgracefull.

i dont need the refund, i just want the replacement of the phone.

I purchased Moto G and it was shipped on May 6th, there was noise when I speak over the phone, also heating issues. Battery gets drained out even though I charge it for full battery. For noise issues flipkart customer care ppl said that I should use actual microsim, I changed my sim, but still problem persist.Please do something, I am a volunteer I cannot afford to buy new set.

I had purchased a Mobile Phone (Moto G 2nd Generation) on 19th December, 2014.

After using Phone for 3-4 months, i am facing some problems as mentioned below:

(1) Speakers of the Phone are not working properly sometimes. Speakers stops working sometimes when an incoming call comes.

(2) Speakers doesn't work when a Ringtone is set through Downloaded Audios.

So please reply as soon as possible and get my phone repaired as soon as possible under 1 year warranty term.

Thank you.

Flipkart — cancled product

my will be cancelled without my permission

Flipkart — Product Quality

Product quality so poor.

Flipkart — cancellation

cancellation a puma shoes. My order no. is- 0D[protected] please send sms on my phone no, -[protected]

Return ID: 14793902) - ACCEPTED (they are putted return then why we want order)

WE ORDERED JIVI JSP 29 ORDER ID :- OD[protected] WITHOUT OUR KNOWLEDGE RETURN MORNING I WENT OFFICE NO RESPONSE AND CALLED CUSTOMER CARE NO RESPOSE.

not deliver item

plz call me [protected]

JAIPAN JUMBO ROTI MAKER

THE HANDLE OF THE ROTI MAKER UNSCREWED AND DETACHED . I CANNOT ATTACH IT AGAIN .I CANNOT USE IT .

Order a book more than 2 months before till not received...

Order ID: OD[protected] Items) Seller: WS Retail Order Date: 3 November, 2014 10:57 AM Till i have not received a book... This is not flipkart... it is fakekart.. When i talk to customer care they talk like rowdy...

broken item

flip cover is broken when delivered item

mobile cover play

I have bought moto g mobile. On 12th sep.2014. Now my mobile cover playingplaying So please rework or replace the mobile. Kindly accept my request and do the need full. Thanks.

moto g phone charger replacement

I had bought a Moto g (16gb) mobile in flipkart OD[protected] .Now my phone's charger is not working at all.My charger's warranty is also not over yet.so please take necessary steps to make a replacement for my charger.

Wallet money

I was having 299rs. In my wallet.but when i checked it after a month for shopping purpose my wallet was empty.
I want my refund money back.kindly see to it.

Lg 43lf540a returb request cancelled

I have buy lg tv in flipkart 20 days back but installation not done till date so i ask for return the tv but cancelled the return request so please refund my amount my mail id : mukesh.[protected]@gmail.com