[Resolved]  Flipkart — faulty supply product (printer ink) resulting in equipment damage.

Address:	Bangalore, Karnataka, 400709
Website:	www.flipkart.com

I own a dcp-t300. Bought a product that said it was genuine brother printer ink, while i still had some black ink left in my ink tank, which was the original ink i got along with the printer an year ago. Printed close to 5800 pages with that first original ink bottle and then unpacked this after that tank emptied. As soon as i put in the ink, there was an immediate change in the black prints and they were much lighter and had gaps after every few lines. I emptied the bottle completely on 9/10/2017 somewhere in the evening. Printed close to 80 pages of greyish looking bills for my office. Suddenly it stopped printing. When i put in a paper, it just sounded like it was printing but would give out blank pages and nothing more. Checked the color prints, they were still printing well. It was just the black that i replaced. So i decided to restart and reset the printer. No change. Standard and advanced cleaning options made no change. Still input and output is a blank page. I called up brother customer care to let them know of the issue, since i had no warranty left, they said i'd be charged for the visit and i agreed as i cannot afford to have a printer down even for one single day. This was on the next day after i had put in the ink. The engineer from brother who visited the site and checked the printer said the duplicate ink has completely jammed the printer head and that i'd need a new one. He also said after checking the ink samples on a paper and after taking a sample to his office that the ink i got was a refill in a brother container. A few other components like the ink tank would need replacement too because the bad ink is all over the printer. Not only do i lose the complete ink i have inside it. I also lose the color ink, something called a purge tank inside. The entire thing is going to cost me close to 5000 inr or more with taxes according to the engineer from brother. All because i chose this cheap ink. The hologram sticker that comes along on the box gives a 7 digit alphanumeric code that says it is genuine. Nothing on the box would help you identify if it is genuine or not. I punched in the 7 digit code on the brother website and it says there's no such id in existence (Fake code). I'm saving the invoice and the box with the fake hologram sticker i received. A 200 rs. Something order ends up giving me damages worth rs. 5000 or more is not done. Original brother ink costs close to 700 inr when you add the taxes. My order id: od[protected]. I'm filing a complaint against this seller and whoever is responsible for this.

Sold by : ecompusell pvt. Ltd.

I want the issue resolved and the damages i faced creating a backlog of work and burning a hole in my pocket which i'm yet to get a quote for from the authorized brother service center.