Flipkart — fila boys and girls lace sneakers

Joshins

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala, 682030

The item was delivered on 26th august 2019. Since the item was smaller and not fitting, i raised a return request, which they accepted the next day. Since then i have been following up with more than a dozen calls and an email to the customer care. Everytime the apologize and give a future date. Today was the last day given by them. But the flipkart delivery /return team has already visited my office and on enquiring i found that my request was not updated to them till date.
Please help me with the return/refund.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

Flipkart Customer Care's response Hi Joshins, We are sorry for the trouble caused. However, the seller has initiated a return request for a refund. We are happy to let you know that the courier service provider has confirmed the pickup from your address by today. Once the product is picked up and reaches the warehouse then the seller will process for a refund. This refund will reflect within 3 business days as per standard banking procedures.

Sep 13, 2019

Updated by Joshins Nobody came to pick the item on 12th September -that is yesterday.
If what you said is true it was not updated on the Flipkart app.
My problem is not resolved yet.
If you are having trouble with your courier partner, it is not my problem.

I want my money back immediately.