Flipkart — flipkart account blocked with money within it has also eaten by flipkart

Hello Recently,

I had purchased Flipkart voucher from added around 1k later i was not able to use my account and my amount was held within in since i was not able to login.

later when I contacted Flipkart they say this :

We tried to get in touch with you on 78XXXXXX to discuss the issue about your Gift Card details (Gift Card No: {6000XXXXXXX}) on Flipkart account but could not reach you.

We see that this Gift Card was not purchased using your email address [protected]@gmail.com. Please contact the original buyer of this Gift Card so they can help you out with refund of the Gift Card.

later When i contacted the original buyer they say the following

Hi M,

Apologies for the inconvenience caused to you, please note, since the voucher was successfully applied on your last order however the Flipkart account is blocked by Flipkart
Hence we suggest you confirm the same with the Flipkart.
We personally thank you for your patience and cooperation.

Sincerely,
magicpin care

So kindly take action against flipkart for blocking my money