[Resolved]  Flipkart — flipkart and ekart epitome of worst customer service experience

Address:

946/3, Bhimeshwar ln 19 old town, Dhenkanal, Odisha, 751002

Flipkart and ekart epitome of worst customer service experience
Never ever buy a mobile phone on Flipkart with exchange of old mobile. Amazon is better that way.
I dun know who ideates the services of flipkart for orders with old mobile exchange services, but they are pathetic.
I ordered a phone on flipkart on offer with an exchange of my old mobile phone. The delivery man Bibhu Swain from ekart gautam nagar called me just once and as I couldn't receive he failed the delivery attempt without trying again. I called him and requested for delivery. That guy came checked my old phone and said there is a dent and I need to pay extra. Having said that there is a dent on my fone he updated on the app that there is damage on my fone. I repeatedly told him that dent is different than damage and for dent I have to pay less so why is he falsely updating the product as damaged when it is not true. But he did not listen. I told him that I am not happy with the price and he said that I may go ahead and raise a customer complaint on flipkart but no action will be taken. P.S. he was true. Flipkart's business depends on the mood of the delivery men. Having said that the delivery guy left without offering me an option to pay the extra amount instead of exchange and without informing that if I dun take the order, it will get cancelled and there will be no reattempt. He just left of out the blue before I could understand anything. On calling him later today that I am ready to take the order and requesting him to come for the delivery today itself he promised me that he would come tomorrow for the delivery. He just lied to my face that he can reattempt delivery.

I then went to ekart gautam nagar and insisted on paying by cash the rest amount and taking my product. But they did not give me the product. They had all the recording then heard the recording about lieing about the possibility of coming back for delivery and how the guy accepted that there was dent and still he marked it as damaged.But they took no consideration in giving me my product . They did not even try to make exception.
Meanwhile on flipkart I talked to multiple flipkart customer care executives, some saying reattempt will be done, some saying there is no reattempt for orders with exchange. Some customer service executive saying something and confusing people. Wishmaster will cancel the exchange and these people will not even confirm if we still want that order by making full payment. But for small bottles and clothes they will call several times before they cancel. This is their business model. They will keep confirming several times for products of 1000/- but leave an entire delivery to the mood of a delivery agent for high end products, the cost of which can be 100000/-. They themselves are not sure about the policies and whether there can be an exception. They have learnt not how to make exceptions and serve customers when their people are at fault but just to show fake empathy to customers like losers.
Now the discount is not there and I am not able to avail the offer anymore without any mistake of mine and an incapable delivery agent, incapable customer support nd inconsiderate delivery partner.
Why should I pay extra and reorder the phone.

Strict action should be taken on ekart gautam nagar and it's delivery agent Bibhu Swain and flipkart.