[Resolved]  Flipkart — Flipkart / ASUS Fraudulent Customer Service

Address:

Kolkata

Hello,
I made a purchase for a ASUS laptop ( Model S430FA-EB006T with Serial No KCN0CX01E385491 ) from Flipkart - Order Id - OD[protected] which was delivered on 11th June. I was facing audio issues with the Laptop for which I raised a complaint with ASUS on 15th June. ASUS service engineer came and examined my laptop on 19th June and they found that there was some issue with the Mic and since they were unable to repair it they issued me DOA Letter on 2nd July mentioning that I could replace my laptop with a new one from the merchant ( Flipkart.com in this Case) by providing this DOA letter from ASUS.
So, after receiving the DOA letter from ASUS I had provided the document on 2nd July itself to Flipkart with the DOA letter and describing the chain of events. From Flipkart end and incident was created for this IN[protected] and I was assured from their side that they will get back to me by 6th July and issue would be resolved by then. Upon not receiving any further updates till 6th July, when I again dropped an email and called around 6th July EOD, Flipkart gave a new date i.e. 7th July. Now when again I did not receive any communication from their side on 7th July, I again followed up and they again gave a new “FALSE” date and again a “FAKE” assurance that my issue will be resolved by 8th July . So today is 8th July, today also I have not received any communication from their side and hence writing this email to you for resolution.
Even though I have a DOA letter from ASUS, it looks like Flipkart does not want to provide the legitimate replacement Laptop I should receive. This is outright fraud and cheating customers in the name of doing business. Also just to give you a perspective of since how long I have been following up on this, I had intimated Flipkart already when I was in the process of receiving DOA letter from ASUS just to make sure the process goes smooth. Still Flipkart chose to do this unfair practice and is continuing to do so.
I would request your urgent intervention on this as I am not getting any support from Flipkart end for this and all they are doing is harassment in the name of customer service. Request you to look into this.