Flipkart — flipkart banned from gamezone

My multiple id's have been banned from flipkart game zone just because i try to use multiple id's on one device or used them over same internet connection, i don't know. Flipkart allows this for shopping but not game zone and i believe this is the thing that can happen with many.

I have tried to contact them but repeatedly i get this response:

[we'd like to let you know that we've got a confirmation from seller that as per the terms and conditions of the contest your account is not eligible for the game zone.
The terms and conditions also says if you try to play using multiple accounts in same device or same account in multiple devices, seller and flipkart has all the rights to disqualify account from the benefits of this contest at any time without any prior written notice.
Once the option will be enabled you will be notified by the relevant team.]

I don't see anything in terms and conditions about this (See attached file). What if someone buy's new phone and log in with their previous id? According to flipkart this is going to be violation of t&c.

I'am suggesting these thing should be mentioned clearly in t&c or at least a notification on first time when opening game zone. So that we should be aware of this.

Its about to be a month and ban is still not removed also i have won some supercoins which i didn't recieved yet.

So kindly please remove the ban from all my id's.

Here are the reference id's from mail regarding the same:
Reference id: in[protected]
Incident: in[protected]
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2019
Flipkart Customer Care's response
Hi, We are sorry to let you know that, as per the seller's update your account is not eligible for the game zone, so you are currently unable to play the game, but you can try after some time. We would like to inform you that Sellers and Flipkart reserve the right, at its sole discretion, to terminate, withdraw, suspend, amend, extend, modify, add or remove portions of this Offer, at any time without any prior written notice. Sellers and Flipkart reserve the right to determine the winners and such determination shall be as per the terms and conditions. The decision of Sellers and Flipkart in this regard shall be final. Your kind understanding is appreciated.
Oct 20, 2019
Updated by N7
Those ID's are my family's primary flipkart ID's, we have orders from all those ID's and flipkart banned those for game zone just because we switched ID's between devices or used better wifi for performance. I don't think this is cheating even if it is according to flipkart, they should mention these things clearly in T&C.
All I am saying is I want to be fair and consider this that I didn't know about these things. It's about a month and it's starting to get frustrating.
So is there any further solution to this or I am going to get this same repetitive response?
At least tell me how much time it will take?
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